9am - 5pm
If you're experiencing a problem with a product
purchased through the Pain Relief Essentials store, please email
firstname.lastname@example.org. You may also want to check out
Periodically we may post
notices regarding service requests reported by our customers in the
Common Solutions section of this page, and
tips or workarounds on the FAQ page.
Please be as specific as possible when describing the problem.
The following is a list of some common solutions in
using these products
I can't find the "Pads Club" form and have lost mine:
Joining our "Pads Club" is a great way to arrange for automatic pad
delivery quarterly or monthly. Our order form will be back up
on the site soon!
If your Rhythm Touch unit stops working even though the unit
comes on, or if there seems to be a 'contact' problem with the pads
plugged in but the unit will not function.:
Please try these things before anything else:
1. wet your pads with a small amount of water...over time and
use the pads will completely stop the flow of electricity.
2. change the batteries.. We recommend you purchase Rayovac
batteries from a high volume store like Wal-Mart, even if the light
is on there have been several instances where batteries purchased at
the corner store had enough juice to power the light but nothing
3. switch the cords around.. try different cords with different pads
until all combinations have been exhausted. The problem could be the
lead wires or the pads, this activity would narrow it down. Try also
the different combinations of holes on top where the lead wires plug
into the unit. The lead wires are a very specific gauge (very small)
there has been times where the lead wires break from folding or
bending for storage.
4. There are springs holding the battery in... pull them out a
little (gently) to make better contact with the battery. These
compress over time and will not make good contact with the battery.
For this operation you may use a pen knife to pull the springs out.
It is very unlikely it is the unit itself.. from the units we have
sold there are about 1 unit per 1500 that does not work from the
We have had no units yet that just stop working, it is usually one
the items listed that is the problem.
I can't find cords that fit my Rhythm
Older Rhythm Touch units may have cord receptors that are
rectangular. The cords to fit these units went out of
production some years ago. If you have an older unit we offer
a replacement special price.
Contact us for details at