Pain Relief Essentials

Home of the Rhythm Touch Electrical Muscle Massager

 

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Service

     If you're experiencing a problem with a product purchased through the Pain Relief Essentials store, please email info@painreliefessentials.com.  You may also want to check out some Common Solutions.

     Periodically we may post notices regarding service requests reported by our customers in the Common Solutions section of this page, and tips or workarounds on the FAQ page.     

     Please be as specific as possible when describing the problem.

Common Solutions

The following is a list of some common solutions in using these products

  • I can't find the "Pads Club" form and have lost mine:
    Joining our "Pads Club" is a great way to arrange for automatic pad delivery quarterly or monthly.  Our order form will be back up on the site soon!
     

  • If your Rhythm Touch unit stops working even though the unit comes on, or if there seems to be a 'contact' problem with the pads plugged in but the unit will not function.:

    Please try these things before anything else:
    1. wet your pads with a small amount of water...over time and use the pads will completely stop the flow of electricity.
    2. change the batteries.. We recommend you purchase Rayovac batteries from a high volume store like Wal-Mart, even if the light is on there have been several instances where batteries purchased at the corner store had enough juice to power the light but nothing else.
    3. switch the cords around.. try different cords with different pads until all combinations have been exhausted. The problem could be the
    lead wires or the pads, this activity would narrow it down. Try also the different combinations of holes on top where the lead wires plug
    into the unit. The lead wires are a very specific gauge (very small) there has been times where the lead wires break from folding or bending for storage.
    4. There are springs holding the battery in... pull them out a little (gently) to make better contact with the battery. These springs will
    compress over time and will not make good contact with the battery. For this operation you may use a pen knife to pull the springs out.
    It is very unlikely it is the unit itself.. from the units we have sold there are about 1 unit per 1500 that does not work from the factory.
    We have had no units yet that just stop working, it is usually one the items listed that is the problem.
     

  • I can't find cords that fit my Rhythm Touch:
    Older Rhythm Touch units may have cord receptors that are rectangular.  The cords to fit these units went out of production some years ago.  If you have an older unit we offer a replacement special price. 
    Contact us for details at info@painreliefessentials.com.

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Pain Relief Essentials and its affiliates do not provide medical advice or treatment. The information and views expressed on painreliefessentials.com do not represent treatment or recommendations for individual medical conditions or for circumstances leading to those conditions. Always consult your doctor for medical advice that is right for you and do not rely on only the information provided here.

 

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